Please read these Terms and Conditions carefully before using Truewin Casino. By registering an account or playing any Truewin Games, you agree to be bound by these terms.
If you do not agree with any part of these Terms and Conditions, you should not register or continue using our services.
1. Who We Are
Truewin Casino is an online gaming platform operated for players in the United Arab Emirates. We provide access to a wide range of casino games, live dealer tables, and sports betting options.
References to “we”, “us”, “our”, or Truewin Casino mean the operator of the platform. “You” and “your” refer to the player using our services.
2. Acceptance of Terms
These Terms and Conditions, together with our Privacy Policy, Responsible Gaming page, and any game-specific rules, form the full agreement between you and Truewin Casino.
We may update these terms from time to time. Continued use of the site after changes means you accept the new version. We recommend checking this page regularly.
3. Eligibility and Account Registration
To open an account and play at Truewin Casino, you must:
- Be at least 21 years old
- Be a resident of the United Arab Emirates
- Have the legal capacity to enter into a binding agreement
- Not be on any self-exclusion list or prohibited from gambling
You may only have one account per person, household, or IP address. Providing false information during registration may result in immediate account closure and forfeiture of funds.
We reserve the right to verify your identity at any time using KYC (Know Your Customer) procedures.
4. Your Account
You are responsible for keeping your username, password, and account details confidential. Any activity on your account is considered your own.
If you suspect unauthorized access, contact our support team immediately.
We may suspend or close your account if we suspect fraud, money laundering, or breach of these terms.
5. Deposits and Withdrawals
All deposits and withdrawals must be made using the payment methods available on the platform and in AED where possible.
- Deposits are usually credited instantly
- Withdrawals are processed as quickly as possible (typically within a few hours to a few days, depending on verification and payment provider)
- You must use payment methods registered in your own name
- We may request additional verification documents before approving withdrawals
Minimum and maximum limits apply to both deposits and withdrawals. These limits are clearly shown in the cashier section.
6. Bonuses and Promotions
All bonuses and promotions are subject to specific terms and wagering requirements. These are published on the Promotions or Bonus page.
- Bonus funds and winnings from free spins may be subject to wagering requirements before withdrawal
- Some games contribute differently toward wagering requirements
- We reserve the right to cancel or adjust bonuses if abuse or bonus hunting is suspected
- Bonuses are for entertainment purposes and may have maximum win limits
Please read the full bonus terms before claiming any offer.
7. Gaming Rules and Fair Play
All Truewin Games use certified Random Number Generators (RNG) for fair outcomes.
- You must play honestly and not use any automated software, bots, or unfair advantages
- Collusion, cheating, or exploitation of technical errors is strictly prohibited
- In case of a game malfunction, all affected bets may be voided and stakes returned
We reserve the right to void any bets or winnings obtained through error, technical fault, or breach of these terms.
8. Prohibited Activities
You agree not to:
- Use the platform for any illegal purpose
- Provide false or misleading information
- Attempt to manipulate games or systems
- Share your account with others
- Engage in abusive behavior toward staff or other players
Violation of these rules may lead to account suspension, permanent closure, and forfeiture of any balance or winnings.
9. Limitation of Liability
Truewin Casino provides the platform and services on an “as is” basis. We are not liable for any losses or damages arising from your use of the services, except where required by law.
Our maximum liability to you in any circumstances is limited to the balance in your account or the amount of your last deposit, whichever is greater.
10. Termination and Account Closure
You may close your account at any time by contacting support.
We may suspend or terminate your account if you breach these terms, for security reasons, or to comply with legal obligations.
Upon closure, any remaining balance (after verification) will be paid to you, unless forfeited due to breach.
11. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of the competent courts in the UAE.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact our customer support team via live chat or email at support@truewin.com.
We aim to respond to all inquiries as quickly as possible.
Thank you for choosing Truewin Casino. We hope you enjoy your time playing Truewin Games responsibly.
Play responsibly. 21+ only.